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The Alexa integration only works with the new SimpliSafe hardware, and the system can't be disarmed via voice for obvious reasons. With the monthly Interactive Plan, you can use SimpliSafe's Online Dashboard or mobile app to control the system, including arming and disarming it. The Dashboard also lets you view your System Event Log, change your PIN, assign up to four guest PINs, and choose an optional Duress PIN, to use when an intruder is coercing you to disable the alarm. Enter it, and the alarm will stop sounding, but SimpliSafe will immediately send the police. You can also tweak settings like siren volume, entry and exit delay time, and manage and rename sensors in the Dashboard. But now, with the new system, most of these controls are accessible on the keypad too, which is nice.
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Please read it carefully.
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The security system page is just an add on to the main Xfinity website, and it feels very much like an afterthought.